Article 1 Basic Policy on the Handling of Personal Information
SENDO CO., LTD. (hereinafter referred to as the “Company”) complies with the laws and regulations of Japan concerning the handling of personal information. The Company establishes internal rules for the management of personal information, maintains an appropriate management system, and establishes this Privacy Policy. The Company ensures that its officers and employees are fully informed of this Policy and appropriately uses, manages, and protects personal information in accordance with it.
Article 2 Definition of Personal Information
In this Policy, “personal information” means information relating to a living individual as defined in Japan’s Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”). This includes information that can identify a specific individual, such as the name, address, telephone number, email address, and passport information of any “Buyer” who agrees to the separately established Terms of Service.
Article 3 Name, Address, and Representative of the Business Operator
The business operator handling personal information is SENDO CO., LTD.
Address: Cross Gate 7F, 1-101-1 Sakuragicho Naka-Ku, Yokohama, Kanagawa, 231-0062, Japan
Representative: Asuka Arikawa, President and CEO
Article 4 Methods of Collecting Personal Information
The Company collects personal information covered by this Policy through appropriate and fair means, to the extent necessary to achieve the purposes of use. This includes personal information provided by each Buyer through a separate online form and personal information obtained in connection with the Company’s business activities.
Article 5 Purposes of Use of Personal Information
The Company uses personal information provided through a separate online form or in connection with its business activities solely for the following purposes:
- To provide freight forwarding services (hereinafter referred to as the “Service”).
- To carry out customs procedures and comply with applicable laws and regulations.
- To verify identity, communicate with Buyers, and perform other operations necessary to fulfill contracts.
- To respond to inquiries from Buyers.
- To take actions required by applicable laws and regulations.
- To improve the Service and analyze its usage.
- To send direct mail for after-sales service.
If the Company uses personal information for any purpose other than those listed above, it will obtain the individual’s consent in advance.
Article 6 Measures Taken to Manage Personal Information Securely
The Company implements appropriate security measures to prevent unauthorized access by third parties, loss, destruction, alteration, disclosure, and other incidents involving personal information.
Article 7 Joint Use of Personal Information
In order to provide the Service, the Company may need to provide personal information received through a separate online form or in connection with its business activities to customs authorities, transport providers such as DHL, insurance companies, and other relevant parties, and to use such information jointly with them.
Article 8 Provision of Personal Information to Third Parties
The Company will not provide a Buyer’s personal information to any third party without obtaining the individual’s prior consent, except in the following cases:
- When required by applicable laws and regulations.
- When the Buyer has given consent.
- When provision to customs authorities, transport providers, insurance companies, or other relevant parties is necessary to provide the Service.
Article 9 Supervision of Contractors
When outsourcing business operations, the Company requires its contractors to comply with the requirements concerning the handling of personal information and exercises necessary and appropriate supervision over them.
Article 10 Security Measures
The Company implements necessary and appropriate security measures to prevent the disclosure, loss, damage, and other incidents involving personal information.
Article 11 Procedures for Disclosure, Correction, Deletion, Suspension of Use, and Other Requests
If a Buyer requests the disclosure, correction, deletion, suspension of use, or other action concerning their personal information, the Company will respond without delay in accordance with its prescribed procedures.
The procedures for handling such requests are as follows:
- The Company verifies the identity of the Buyer or their authorized representative.
- Once verification is complete, the Company handles the request using a method agreed upon by the Buyer and the Company.
Article 12 Use of Cookies
The Company’s website uses cookies to improve its services, analyze website usage, and for other related purposes. This Article applies to all visitors to the Company’s website.
1 What Are Cookies
Cookies are small data files stored on a visitor’s computer, smartphone, or other device when the visitor accesses a website.
2 Purposes of Using Cookies
The Company uses cookies for the following purposes:
- To analyze website usage.
- To optimize website display.
- To improve security.
- To improve visitor convenience.
3 Website Analytics Tools
The Company’s website uses Google Analytics, a service provided by Google LLC, to understand website usage and improve its services.
Google Analytics uses cookies and similar technologies to collect information such as pages viewed and the user’s operating environment, and Google processes this information. For information about how Google handles this information, please refer to the following pages:
How Google uses information from sites or apps that use its services
4 Cookie Consent and Changes to Cookie Settings
Except for cookies that are strictly necessary to provide the website, cookies used for website analytics and similar purposes will be used only after obtaining the visitor’s consent.
Visitors may use the cookie settings screen to consent to or reject the use of cookies. Visitors may also change their settings or withdraw their consent at any time after giving consent. Cookies that are strictly necessary to provide the website are not subject to these consent or rejection options.
Visitors may also disable cookies or delete stored cookies through their browser settings. However, disabling cookies may prevent certain features of the Company’s website from functioning properly.
As a way to prevent data collection by Google Analytics, visitors using a supported browser may also use the following add-on provided by Google:
Google Analytics Opt-out Browser Add-on
Article 13 Amendments to the Cookie Provisions
The Company may amend the provisions of the preceding Article in response to changes in applicable laws and regulations or changes to the functions and services of the website.
When the Company makes an amendment, it will provide notice by publishing the revised provisions on the Company’s website. If applicable laws and regulations require the Company to obtain consent again, the Company will complete the necessary procedures.
Article 14 Contact for Inquiries Regarding Personal Information and Cookies
For inquiries, consultations, or complaints regarding the handling of personal information or cookies, please contact the following office:
Contact: Personal Information Inquiry Desk, SENDO CO., LTD.
Email: info@sendo-delivery.com
Telephone: 045-550-5430
Business hours: 10:00–17:00
Effective date: September 16, 2026